Let’s start by becoming the customer, it’s not that hard, as we have all been there many times, and so ‘Understanding Your Customer Experience’ isn’t as hard as you may think. In fact, we all know what the Customer Experience and understanding it is actually like exactly, in a huge variety of situations over many years. But …
Reviews, Referrals, Recommendations and Repeat Customers Familiar with the words in the title? Are you managing these areas effectively? You might be open and ready for business which is AWESOME, and the first major step in operation, so well done if that’s you, and you may be selling your products/services well which is the primary goal, ‘but’ how …
